Shipping Terms & Conditions
Secure Shopping
Lankan Fresh is committed to providing you with a safe and secure shopping experience. All payments completed via our website are encrypted to protect our customers.
Order Cancellation
Once your order is confirmed we are unable to change or cancel any aspects of your order. Please carefully check your order details before completing payment of the order. In order to protect our customers and services, we reserve the right to cancel orders or request other methods of payment for orders received.
General
We reserve the right to remove, suspend or make changes to our website at any time, without prior notice.
We reserve the right to change these terms and conditions without notice. By using this site, you agree to be bound by the terms and conditions and it is your responsibility that you check to ensure you are aware of the current terms and conditions.
Stock Availability
Products displayed on our website are subject to availability in our physical and online store. We have made every effort to provide accurate stock availability information on our website, however, we do not guarantee that if a product is classified as being “in stock” that stock will be available to purchase at our store or online.
Delivery
We currently only supply to New Zealand addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. We will endeavour to deliver goods on the agreed delivery dates but, to the maximum extent permitted by law we will not be held liable for late delivery.
Delivery to rural addresses or delivery of bulk goods may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.
You must notify us within 8 days of the dispatch date (as stated in the email we send confirming dispatch) if you have not received an item. Risk in the goods will pass to you on delivery.
Shipping charges
Sometimes our standard shipping charges will not reasonably reflect the actual shipping cost for a particular order/item. In such instances, we reserve the right to change the shipping cost to accommodate for the actual shipping costs. However, before we process the order, we will inform you of the revised price and get your confirmation and acceptance before we apply these charges.